Shipping Policy

Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee for all shipping methods from any origin to any destination. UPS is not guaranteeing delivery dates or times, and will not be offering and refunds or accommodations for shipments that did not arrive on time. This includes any expedited shipments. Please see the UPS Service Guarantee for more information. If you want more information on how UPS is responding to the Coronavirus/COVID-19 you can find more information here.

Do you really give free shipping?

Yes, we offer 100% free shipping via UPS Ground on all online orders over $99 shipping to the contiguous 48 states. While we cannot extend out free shipping to Alaska or Hawaii, we do offer paid shipping options to those states.

UPS 2nd Day Air and Next Day Air options are available for most orders. Shipping costs are calculated at checkout based on real-time rates provided by UPS. 

I just placed an order, where is my confirmation?

Once order is placed, a confirmation email will be sent to the email address provided at checkout.

On the day your order ships, you’ll also receive an automatic email from UPS with your tracking information. If you don’t see it in your inbox, be sure to check your spam or junk folder.

How quickly can I expect my order?

Our track record shows that 90% of our orders are shipped next business day. Orders are not processed on holidays or weekends, so an order placed Friday will typically ship the following Monday.

Our products are shipped out of Rhode Island. Once your order leaves our facility, it can take from 1-3 business days to an address on the East Coast, up to 5-6 business days for an address on the West Coast.

Anything else I should know?

You must provide a physical address for shipping- we cannot ship to a P.O. Box. For billing details, the name and address must match the cardholder exactly. If it does not, your order may be declined by the payment processor.

Expedited Shipping

  • Expedited orders placed before 12pm EST Monday – Friday ship same day
  • Orders after 12pm EST will ship the next business day
  • Weekend orders ship next business day
  • Holidays may cause a delay in expedited shipments